Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@esmeelondon.com.
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- TECHNICAL HELP
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 2 hours!
TECHNICAL HELP
At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
Just hit 'Unsubscribe' button at the bottom of the email newsletter.
Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.
Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.
You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.
